brand story lounge

interior design websites that
speak to the heart of your people

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Hi Amy,

Welcome to your client portal—your behind-the-scenes hub for everything we’re creating together. Whether you're in the early stages of mapping out your vision or putting the finishing touches on your new website, this space is here to keep things flowing with ease.

Have a question about the process? Need clarity on next steps? Just want to make sure you're on the right track before moving forward? I’m here for all of it.

No matter where you are in the journey—strategy, copy, design, or launch—this is your space to reach out, ask, brainstorm, or check in.

You can fill out the form below or email me directly at shane@brandstorylounge.com. I’ll get back to you within 24 business hours, Monday through Friday.

Here’s to building something beautiful, functional, and totally you!

Your brand sidekick at Brand Story Lounge,
Shane

Your inquiry has been sent. Please expect a response within 24 hours on the weekdays and 48 hours on weekends.

frequently asked questions

What’s included in my Website in 2 Weeks package?

This project includes the strategy, design, and copywriting for 3 custom Showit website pages: the Homepage, Services page, and Contact page.

What if I need more than 3 pages for my website?

What if I need more than 3 pages for my website?

The Website in a Week package includes the Homepage, Services page, and Contact page—but if you need additional pages (like an About page, Portfolio, Blog, etc.), they can be added at $350 USD per page, which includes both copywriting and design.

Just let me know as early as possible so we can adjust the timeline and scope accordingly!

How many revision rounds do I get?

How many revision rounds do I get?

You get one revision round for both the website copy and the design. These revisions are built into the timeline to keep the project moving efficiently and ensure a smooth launch.

Extra revisions are always available if needed—$125 per page for copy or design changes.

What if I miss my feedback window?

What if I miss my feedback window?

If feedback isn’t submitted on your assigned revision day (Day 5 for copy, Day 8 for design), your approval will be considered automatic. The project will move forward as scheduled, and the version submitted will be treated as final.

This helps us stay aligned with your timeline and ensures a focused, momentum-filled experience!

How should I send feedback if I’m unsure what to say?

How should I send feedback if I’m unsure what to say?

It’s totally okay not to have the “perfect words.” You can:
  • Leave notes in the feedback form
  • Send a Loom video or voice note
  • Share links to websites or Pinterest boards that reflect what you’re envisioning

We’ll work together to translate your ideas into something beautiful and strategic. Check this link for a detailed guide on how to send feedback & revision request.

What happens if I cancel the project midway?

What happens if I cancel the project midway?

If you decide to cancel during the project, you’ll be responsible for the full project cost based on the original agreement and any work already completed.

The Service Provider retains ownership of any designs or copy written prior to cancellation.

Can I remove the Brand Story Lounge credit from the website?

Can I remove the Brand Story Lounge credit from the website?

A small credit is included at the bottom of your website to celebrate our work together. If you’d like to remove it, we can arrange that in writing before launch under a separate white label agreement.

White label website projects start at 2,500 USD.

Will my website be featured in your portfolio?

Will my website be featured in your portfolio?

Yes—passion projects and websites under the case study program are all part of Brand Story Lounge's client portfolio.

I love showcasing client success stories, and your final site may be featured in my portfolio, case studies, or on social media.

How long will it take you to respond if I reach out?

How long will it take you to respond if I reach out?

I do my best to respond to all messages within 24 business hours, Monday through Thursday.

You're always welcome to use the portal contact form or email me directly!

Can I still ask for changes after we launch?

Can I still ask for changes after we launch?

Once the project is complete and launched, any additional updates are outside the scope of this package. But you're always welcome to book a VIP Day or request custom support for future updates!

Is everything I share kept confidential?

Is everything I share kept confidential?

Absolutely. Your private business details, logins, links to shared documents, and other sensitive materials will always be kept confidential unless you give written permission to share.

Email:

shane@brandstorylounge.com

socials:

Instagram: @brandstorylounge
Facebook: @brandstorylounge

office hours:

Sunday - Wednesday: 6pm - 10 PM EST
Monday - Thursday: 6AM - 10 AM EST

WORDS & WEBSITE BY BRAND STORY LOUNGE  |  SUPPORT@BRANDSTORYLOUNGE.COM